Order Processing Time
Order Processing Time
Our average order processing times are 1-5 business working days. During the occasion of store-wide and super popular sales, our processing times may extend a bit longer. Due to how orders are printed and factors involving order payment verification, we do not count the day the order is placed as a processing day. Day 1 is the business day after your order is placed.
As soon as your order is processed from our end, one of our Logistics partner( DTDC or Bluedart or Delhivery for Domestic orders and DHL for International orders) will come and pickup your order from our warehouse. The order is automatically assigned to a particular logistics partner based on your delivery location. For example, Most of the South Indian orders are assigned to DTDC, North Indian orders to Bluedart and Delhivery. From the day they picked up your order, you will receive it anywhere between 1-7 working days depending on your location.
All items, once dispatched, are considered final sale and will be liable for cancellation only as per the below mentioned terms.
Cancellation of orders can be done only if the order has not been dispatched from our warehouse. There will be a cancellation charge of Rs. 50/- for domestic orders and 10% on total order value for international orders upon cancelling an order which is not dispatched. Once orders have been dispatched, we cannot issue a cancellation.
If you have any queries related to your order, you can contact firstname.lastname@example.org for assistance.
We are Certified
Real People Real Stories
My favourite product from Vilvah is the Goatmilk shampoo. I definitely have seen an improvement, and my hair feels fresh & much softer. The best part is, it’s a gentle everyday shampoo for all kinds of hair types. Thank you Vilvah for creating such genuine healthy clinically approved products.
- Pritha Hari, Actress
It was difficult to give a brief review. When one switches to Vilvah products there is no turning back. It is ‘The Trusted Brand’ if one is looking for Safe and Natural skincare products. They are quite effective and show visible changes in a few weeks. I would blindly try all of your new launches.
Prema Nagarajan, Business Woman
Vilvah has been a part of my life since 2018. I have worked with them and have also been a happy customer. The thing I love most about Vilvah is how much they value their customers, we are always first and our feedback is always taken into consideration. Their formulations are updated if customers feel they need it, if customers need help learning then Vilvah gets tutorials created for them, if customers require a product then they create that; Vilvah cream conditioner is a good example of that.
If I talk about products, I have used so many of their products and LOVED most of them! I have tried many, and so have my readers! Kudos to you, team.
I got the shampoo to review for my audience, and honestly I had nothing negative to say.
The little girl in me gradually started falling in love with the products because I felt my hair thanking for the care.
The whole process, right from ordering to using it and reordering again, Vilvah makes it so easier for me.
- Deepika Venkatachalam, Speech Pathologist
I really like their plastic free packaging and also adore their chemical free products. I know, I am not putting anything harmful on my face, body or hair. The feel of the products that I have tried, is completely organic & real and the results are naturally beautiful. Since I am a vegan and follow a cruelty free lifestyle, Vilvah comes as a solution to all my problems. I love the fact that their products are not tested on animals. Vilvah, for me would be No harm to the planet, to the animals, to our skin and ourselves.
- Aparna Bajpai, Yoga coach
We come across lots of brands in social media but certain brands stand out because of their brand philosophy. Vilvah is one such brand which has not only a strong ethos, but result driven products. As an athlete, my favourites are their deo shots and toners. Can't do without it!!
- Aanchal Thakur, Athlete
I appreciate Vilvah for making products that are natural and organic. An ad led me to their website and I was excited to see how ethically they had built themselves. I purchased their Tomato and Pink Clay Soap, Moringa Serum, Royal Ubtan and their famous Aloe Vera Gel. All of them worked their magic and I was able to see a reduction in tan and pigmentation. The Aloe Gel, especially, was very moisturising and hydrating.
- Omkar, Businessman