Returns and Refund

Communication and Refunds:

  • We will notify you if any part of your order is canceled or if additional information is needed.
  • If we cannot process your order within 45 working days, a refund will be initiated and will be resolved depending on the bank's resolution period. 
  • Your refund will be reflected in the source account within 5-7 working days. If you do not receive the refund after 7 days, please contact your bank.
  • customers have to return a product in 3 days upon confirmation from the customer support team only if the product is damaged in transit. 

      Cancellation of Unprocessed Orders:

        If a cancellation request is received within 5 hours after placing the order and the order is yet to be processed, we will proceed with the cancellation and issue a full refund to the original payment method.

        Cancellation of Processed Orders:

          Once an order has been processed, we will not be able to cancel it. In the rare case that a cancellation is accepted post-processing, a credit note equivalent to the order value will be issued. This credit note can be used for future purchases on our website.

              Discouragement of Post-Processing Cancellations:

              We prioritize efficient order processing and discourage cancellations after order processing.

              Charges for Cancellation/Returns:

              • A ₹50 deduction will be applied for cancellations of orders after process and ₹100 for returns of orders (RTO) that have left the warehouse.
              • Cash on Delivery (COD) orders will have a specified shipping charge limit mentioned during checkout.

                Reward Programme:

                • Once reward points have been used for an order and the customer subsequently requests to cancel that specific order, additional reward points will not be issued again.
                • Please note that not all coupon codes can be combined and used for a single order.
                • Please note that your minimum order value has to be ₹499 to redeem reward points.
                • A maximum of 10% of your order value can be redeemed as reward points.
                • We do not offer any reward points for COD orders.
                • Validity of reward points: 1 year from date of earning.
                • Disclaimer: Vilvah never conducts any “contests” to offer any free products, cash or prizes. We will never contact you for the same. Please do not respond or share your personal information like CVV, PIN, OTP or passwords.

                    For assistance, contact sales@vilvahstore.com or WhatsApp us on +91 8110015335. We are here to help!